Text messaging
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Yes, the same phone number can be used multiple times, but each person will need to be registered separately. Your pharmacist can assist in adding your family or you can download our mobile application or visit our web pharmacy at https://randalls.medrefill.com/rdweb and register your family.

Error messages

All our message are sent using automated technology. Our system does not expect a response to a pick up notification. Therefore, it generates an error message. This error is not related to your prescription or its status.

Should you need any assistance, please contact our customer support at randallssupport@mscripts.com.

Reminders and prescription refills

If you accidentally stopped a reminder for a prescription, you can reactivate reminders by filling the prescription. The next time it is due, you will receive a reminder again.

To fill the prescription manually, you can reply to any of our texts with the Rx number located on your prescription bottle.

Message preferences

If you’d like to change your time zone, please reply with 'P' to any of our text messages from your registered mobile number. You will receive a text with a link to a website where you can change your preferences.

You can also easily manage your preferences by downloading our mobile app or going to our website at https://randalls.medrefill.com/rdweb.

  1. Once you’ve registered, go to ‘Account’
  2. Choose your time zone.  

Note that our mobile application will automatically detect your time zone when you log in, and ask if you’d like to change it if you are in new time zone.


No worries, you can contact your local pharmacy and ask to be re-enrolled. Or contact our customer support at randallssupport@mscripts.com.

Alternatively, you can also download the mobile app or go to our website at https://randalls.medrefill.com/rdweb and register for text messaging.

Text messaging commands

You can send the below commands in response to any of our texts or to 25374.

Refill a prescription

<Rx number>

Just reply to any of our texts with the Rx number located on your prescription bottle and we'll refill your prescription. Example: 1234567 or 123456789012.



Sending STOP in reply to any of our texts will unsubscribe you from the service.

Get the app


This will send you a link to our mobile web application so you can manage your prescriptions, set reminders to take them and manage preferences.

Get help


Sending HELP will link you to this website and supply our support phone number.

Manage your preferences


This will send you a link to our mobile preferences site, where you can change your settings and view your prescription list.

We support these carriers
  • ACS Wireless
  • Alltel
  • All West Communications US
  • Appalachian Wireless
  • AT&T
  • Bluegrass Cellular
  • Boost (iDen)
  • Boost Unlimited (CDMA)
  • Breakaway Wireless US
  • Cablevision
  • Carolina West
  • Cellcom
  • Cellular One of East Central
  • Cellular One of Montana (MTPCS)
  • Cellular One of NEPA
  • C-Spire
  • Centennial Wireless
  • Chariton Valley Cellular
  • Cellular
  • Chat Mobility US
  • Cincinnati Bell
  • CTC US
  • Cricket Communications
  • Duet Wireless
  • Element Wireless
  • Epic Touch US
  • Farmers Mutual Telephone Co US
  • GCi Communications
  • Golden State Cellular
  • Illinois Valley Cellular
  • Inmix Wireless
  • Inland Cellular
  • MetroPCS
  • Mobi PCS Wireless US
  • Mosaic Telecom US
  • Nex-Tech Wireless
  • Nextel
  • Northwest Missouri Cellular US
  • nTelos Wireless
  • Nucla-Naturita Telephone Co US
  • Panhandle Telecommunications US
  • Peoples Wireless US
  • Pioneer Cellular US
  • Plateau Mobile3
  • Revol Wireless US
  • Silver Star Wireless
  • Snake River PCS US
  • Sprint
  • Sprocket Wireless US
  • Strata Networks US
  • Syringa Wireless US
  • Thumb Cellular
  • T-Mobile
  • Union Wireless US
  • United Wireless
  • U.S. Cellular
  • Verizon Wireless
  • Virgin Mobile USA
  • Viaero Wireless
Some things you should know
Manage your preferences

Want to control what reminders you get and at what time? Create your account today to manage your preferences and take full advantage of a variety of features that help you save time and stay on top of your health.